Customer Service Utilities
There are several utilities built into ATX that enable Customer Service representatives to troubleshoot your issues. They are:
- Sending a Return to Customer Service
- Send Diagnostics to Customer Service
- Send E-file Log to Customer Service
- Synchronizing E-files With the EFC
- Reset Aggregate E-file Status
- Starting a Remote Session with Customer Service
Synchronizing E-files With the EFC is only available to users who have permission to Receive Acknowledgements.
Typically, you would only use one of these features if you're working with a Support representative.